COMPARE Dialpad Alternative

The Dialpad alternative with AI quality at $95, not $150

Dialpad locks AI CSAT and Scorecards behind its $150/agent Premium tier. DialPhone CC Professional gets you full AI Quality Management at $95/agent — and adds a native predictive dialer and enterprise WFM that Dialpad doesn't offer at any price.

Try free for 14 days Talk to sales

99.999%

Uptime SLA

46+

Countries served

500+

Integrations

500K+

Businesses worldwide

Why Switch

Why contact centers outgrow Dialpad

AI CSAT and call scoring are locked behind Dialpad's $150 Premium tier

Dialpad's contact center restructured its pricing in 2026 to three tiers: Essentials $80, Advanced $115, and Premium $150. AI CSAT scoring and Scorecards — the quality management features that let supervisors objectively measure every call — are locked to the $150 Premium tier. Roughly 97% of Dialpad CC customers use AI features, but teams that need automated quality scoring either pay $150/agent or manage QA manually. DialPhone CC Professional ($95/agent) includes AI Quality Management with 100% automated scoring — at $55/agent less than Dialpad Premium.

No native predictive dialer — outbound sales teams pay for a third-party tool

Dialpad CC includes outbound calling, but does not offer a true predictive dialer. For outbound sales teams, appointment schedulers, and collections teams that need auto-calculated dial rates and multi-number simultaneous dialing, Dialpad requires a third-party dialer subscription adding $20–40/agent/month to the base cost. DialPhone includes predictive, progressive, preview, and power dialing natively on every contact center plan — no add-on required, no separate vendor.

No workforce management — contact center scheduling requires a separate tool

Dialpad CC has no native workforce management (WFM) for demand forecasting, automated scheduling, or adherence tracking. Contact centers on Dialpad that need WFM must integrate a third-party tool like Verint, NICE, or Calabrio — adding vendor complexity and cost on top of already-premium Dialpad CC pricing. DialPhone AI Workforce Engagement Management is included in the Elite tier ($145/agent) with enterprise-grade forecasting, what-if scenario modeling, and multisite management built in.

Head to Head

DialPhone vs Dialpad

Feature	DialPhone	Dialpad
CC entry price	$65/agent/month	$80/agent/month (Essentials)
CC mid-tier price	$95/agent/month (Professional)	$115/agent/month (Advanced)
CC with AI quality scoring	$95/agent/month	$150/agent/month (Premium required)
UCaaS entry price	$24/user/month	$15/user/month (Essentials)
Native predictive dialer	Yes — all CC plans	No (third-party required)
Workforce management	Yes — Elite tier ($145/agent)	No native WFM
AI quality scoring tier	Professional ($95/agent)	Premium ($150/agent)
UCaaS + CCaaS in one	Yes — unified platform	Yes — unified platform
AI built-in cost	7 native AI modules, most plans	Dialpad AI built-in, entry plans
Pre-built integrations	500+	70+ (Salesforce, HubSpot, etc.)
HIPAA compliance	All plans, BAA included	Available (verify plan)
Number porting	Free, all plans	Standard porting

What You Gain

What DialPhone delivers that Dialpad can't match

AI Quality Management at $95 — $55 cheaper than Dialpad's $150 requirement

The single biggest cost difference between DialPhone and Dialpad is AI quality scoring. Dialpad locks AI CSAT and Scorecards to its Premium tier at $150/agent. DialPhone CC Professional ($95/agent) includes full AI Quality Management: 100% automated interaction scoring, compliance monitoring, coaching gap identification, and predictive CSAT — the equivalent of Dialpad Premium at $55/agent less. For a 20-agent contact center, that is $1,100/month in savings, or $13,200/year, for more comprehensive QA coverage.

Native predictive dialer included — no third-party subscription needed

Dialpad CC customers who need predictive dialing face two bad options: pay $20–40/agent/month for a third-party auto-dialer on top of Dialpad's already-premium CC pricing, or accept lower agent productivity with manual or progressive-only dialing. DialPhone includes all 4 dialing modes — predictive, progressive, preview, and power — natively in every contact center plan. No add-on. No separate vendor. No additional contract.

Enterprise WFM built in — Dialpad has none

Dialpad has no native workforce management. DialPhone AI Workforce Engagement Management includes AI-powered demand forecasting, automated schedule generation, real-time adherence monitoring, self-service shift management, and what-if scenario modeling — purpose-built for enterprise contact centers. For Dialpad teams managing 50+ agents, WFM is a separate tool purchase. For DialPhone Elite customers ($145/agent), it is already included in the platform.

500+ integrations — 7x more than Dialpad's 70

Dialpad integrates with roughly 70 business tools covering core CRM and productivity platforms. DialPhone ships with 500+ pre-built integrations across CRM (Salesforce, HubSpot, Dynamics, Pipedrive, Zoho), ticketing (Zendesk, ServiceNow, Freshdesk, Jira), HRIS (Workday, SAP, ADP, Bamboo HR), BI (Tableau, Power BI, Looker), and 450+ more. Enterprise buyers with complex tool stacks are less likely to hit integration gaps on DialPhone.

FAQ

Frequently asked questions

How does Dialpad contact center pricing compare to DialPhone in 2026?

Dialpad CC 2026 pricing: Essentials $80/agent, Advanced $115/agent, Premium $150/agent. DialPhone CC pricing: Standard $65/agent, Professional $95/agent, Elite $145/agent. DialPhone is cheaper at every tier — by $15, $20, and $5 respectively. Critically, AI Quality Management (CSAT scoring, Scorecards) requires Dialpad Premium at $150 vs DialPhone Professional at $95 — a $55/agent difference for equivalent quality management capabilities.

Does Dialpad have a predictive dialer?

Dialpad CC does not include a native predictive dialer. Outbound dialing is available, but true predictive dialing — where the system automatically calculates optimal dial rates, dials multiple numbers simultaneously, and connects agents only to live answers — requires a third-party integration. DialPhone includes predictive, progressive, preview, and power dialing natively on all contact center plans with no additional cost or vendor required.

Does Dialpad have workforce management?

Dialpad CC does not include native workforce management (WFM). Contact centers that need AI-powered demand forecasting, automated scheduling, adherence tracking, and scenario modeling must purchase and integrate a separate WFM platform. DialPhone AI Workforce Engagement Management is built into the Elite contact center tier, covering full WFM from forecasting through real-time intraday management for 500+ agent enterprise deployments.

Can DialPhone replace Dialpad?

Yes. DialPhone covers everything in the Dialpad platform: UCaaS (voice, video, team chat, SMS), AI features (transcription, summaries, coaching), and contact center (omnichannel routing, outbound dialing, quality management, workforce management). Number porting is free with zero service interruption. DialPhone's migration team handles call flow configuration, CRM integration, and agent training — typically live within 7 business days.

Is Dialpad cheaper than DialPhone?

Dialpad UCaaS entry ($15/user) is cheaper than DialPhone Core ($24/user). However, for contact center use cases, DialPhone is cheaper at every tier. For full-featured AI quality management, DialPhone Professional at $95/agent saves $55/agent vs Dialpad Premium at $150/agent. For outbound-heavy teams that need a predictive dialer, the third-party cost on Dialpad ($20–40/agent) eliminates any UCaaS entry price advantage.