{
  "dataset": {
    "name": "SMB VoIP / UCaaS Pricing Dataset 2026",
    "version": "1.0.0",
    "publishedAt": "2026-05-13",
    "updatedAt": "2026-05-13",
    "license": "CC BY 4.0",
    "licenseUrl": "https://creativecommons.org/licenses/by/4.0/",
    "publisher": {
      "name": "DialPhone",
      "url": "https://www.dialphone.com",
      "researchUrl": "https://www.dialphone.com/research/"
    },
    "methodology": {
      "collectionPeriod": "2026-01-15 to 2026-04-30",
      "method": "Public website pricing pages; providers without public pricing were contacted directly for a 25-seat US team quote in March 2026",
      "verification": "Each price point cross-referenced with the provider public pricing page or a direct sales quote",
      "scope": "US and Canadian SMB-focused VoIP and UCaaS providers, 1-500 seats",
      "seatCountBenchmark": 25,
      "limitations": [
        "8 of 13 providers do not publish all fees publicly; their figures reflect quoted prices for a 25-seat US team in March 2026",
        "Discounts negotiated above 100 seats not reflected",
        "AI add-on pricing reflects list price not bundled promotional rates",
        "TCO estimates include median e911 fee ($2.50/line/mo), porting 5 DIDs at $25 each, and standard add-ons for feature parity"
      ]
    },
    "schema": {
      "providerCount": 13,
      "verifiedProviders": 7,
      "pendingVerification": 6,
      "fieldsPerProvider": 22,
      "nextUpdate": "2026-08-13"
    },
    "providers": [
      {
        "id": "dialphone",
        "name": "DialPhone",
        "country": "HK",
        "marketsServed": ["US", "CA"],
        "founded": 2024,
        "url": "https://www.dialphone.com",
        "verified": true,
        "lastVerified": "2026-04-28",
        "publicPricingPage": "https://www.dialphone.com/pricing",
        "pricingTransparencyScore": 5,
        "blocksAutomatedPricingScraper": false,
        "plans": [
          {
            "tier": "Core",
            "pricePerSeatMonthAnnual": 24,
            "pricePerSeatMonthMonthly": 36,
            "currency": "USD",
            "minimumSeats": 1,
            "features": {
              "unlimitedUSCAcalling": true,
              "sms": true,
              "videoConferencing": true,
              "autoAttendant": true,
              "voicemailToEmail": true,
              "callRecording": true,
              "aiReceptionist": false,
              "aiSMSDrafting": false,
              "crmIntegrationNative": ["HubSpot", "Salesforce", "Pipedrive", "Zoho"],
              "baaAvailable": true,
              "hipaaEligible": true,
              "encryptionAtRest": "AES-256",
              "encryptionInTransit": "SRTP/TLS1.3",
              "mobileApp": true,
              "desktopApp": true,
              "freeTrial": true,
              "freeTrialDays": 14,
              "freeTrialRequiresCreditCard": false,
              "freeNumberPorting": true
            }
          },
          {
            "tier": "Advanced",
            "pricePerSeatMonthAnnual": 34,
            "pricePerSeatMonthMonthly": 51,
            "currency": "USD",
            "minimumSeats": 1,
            "features": {
              "unlimitedUSCAcalling": true,
              "sms": true,
              "aiSMSDrafting": true,
              "aiCallRouting": true,
              "sharedTeamInbox": true,
              "analyticsDashboard": true,
              "crmIntegrationNative": ["HubSpot", "Salesforce", "Pipedrive", "Zoho"],
              "baaAvailable": true,
              "hipaaEligible": true
            }
          },
          {
            "tier": "Ultra",
            "pricePerSeatMonthAnnual": 54,
            "pricePerSeatMonthMonthly": 81,
            "currency": "USD",
            "minimumSeats": 1,
            "features": {
              "unlimitedUSCAcalling": true,
              "aiReceptionist": true,
              "aiReceptionistIncluded": true,
              "videoConferencing": true,
              "workflowAutomation": true,
              "crmIntegrationNative": ["Salesforce", "HubSpot", "Pipedrive", "Zoho"],
              "baaAvailable": true,
              "hipaaEligible": true,
              "soc2TypeII": true
            }
          }
        ],
        "ccaasPlans": [
          { "tier": "Standard", "pricePerSeatMonth": 65, "currency": "USD" },
          { "tier": "Professional", "pricePerSeatMonth": 95, "currency": "USD" },
          { "tier": "Elite", "pricePerSeatMonth": 145, "currency": "USD" },
          { "tier": "Enterprise", "pricePerSeatMonth": null, "currency": "USD", "quoteRequired": true }
        ],
        "tcoThreeYear25Seats": 21600,
        "advertisedEntryPrice": 24,
        "hiddenFeeShare": 0.13,
        "signsBAA": true,
        "baaRequiresEnterpriseContract": false
      },
      {
        "id": "ringcentral",
        "name": "RingCentral",
        "country": "US",
        "marketsServed": ["US", "CA", "UK", "AU", "Global"],
        "founded": 1999,
        "url": "https://www.ringcentral.com",
        "verified": true,
        "lastVerified": "2026-04-28",
        "publicPricingPage": "https://www.ringcentral.com/office/plansandpricing.html",
        "pricingTransparencyScore": 2,
        "blocksAutomatedPricingScraper": true,
        "plans": [
          {
            "tier": "Core",
            "pricePerSeatMonthAnnual": 20,
            "pricePerSeatMonthMonthly": 30,
            "currency": "USD",
            "minimumSeats": 1,
            "features": {
              "unlimitedUSCAcalling": true,
              "sms": true,
              "videoConferencing": false,
              "aiReceptionist": false,
              "aiReceptionistAddOn": true,
              "aiReceptionistAddOnPricePerSeat": 25,
              "baaAvailable": true,
              "baaRequiresEnterpriseContract": true,
              "freeTrial": true,
              "freeTrialDays": 14
            }
          },
          { "tier": "Advanced", "pricePerSeatMonthAnnual": 25, "pricePerSeatMonthMonthly": 35, "currency": "USD" },
          { "tier": "Ultra", "pricePerSeatMonthAnnual": 35, "pricePerSeatMonthMonthly": 45, "currency": "USD" }
        ],
        "tcoThreeYear25Seats": 24800,
        "advertisedEntryPrice": 20,
        "realPriceWithCommonAddOns": 45,
        "hiddenFeeShare": 0.18,
        "signsBAA": true,
        "baaRequiresEnterpriseContract": true
      },
      {
        "id": "dialpad",
        "name": "Dialpad",
        "country": "US",
        "marketsServed": ["US", "CA", "UK", "AU"],
        "founded": 2011,
        "url": "https://www.dialpad.com",
        "verified": true,
        "lastVerified": "2026-04-28",
        "publicPricingPage": "https://www.dialpad.com/pricing/",
        "pricingTransparencyScore": 3,
        "blocksAutomatedPricingScraper": true,
        "plans": [
          {
            "tier": "Standard",
            "pricePerSeatMonthAnnual": 23,
            "pricePerSeatMonthMonthly": 27,
            "currency": "USD",
            "minimumSeats": 1,
            "features": {
              "unlimitedUSCAcalling": true,
              "sms": true,
              "aiTranscription": true,
              "aiReceptionist": false,
              "baaAvailable": false,
              "freeTrial": true,
              "freeTrialDays": 14
            }
          },
          { "tier": "Pro", "pricePerSeatMonthAnnual": 35, "currency": "USD", "features": { "aiReceptionist": true } },
          { "tier": "Enterprise", "pricePerSeatMonthAnnual": null, "currency": "USD", "quoteRequired": true, "features": { "baaAvailable": true } }
        ],
        "tcoThreeYear25Seats": 26100,
        "advertisedEntryPrice": 23,
        "hiddenFeeShare": 0.16,
        "signsBAA": true,
        "baaRequiresEnterpriseContract": true
      },
      {
        "id": "8x8",
        "name": "8x8",
        "country": "US",
        "marketsServed": ["US", "CA", "UK", "Global"],
        "founded": 1987,
        "url": "https://www.8x8.com",
        "verified": true,
        "lastVerified": "2026-04-28",
        "publicPricingPage": "https://www.8x8.com/products/pricing",
        "pricingTransparencyScore": 2,
        "blocksAutomatedPricingScraper": true,
        "plans": [
          {
            "tier": "X2",
            "pricePerSeatMonthAnnual": 24,
            "pricePerSeatMonthMonthly": 28,
            "currency": "USD",
            "minimumSeats": 1,
            "features": {
              "unlimitedUSCAcalling": true,
              "sms": true,
              "videoConferencing": true,
              "baaAvailable": true,
              "baaRequiresEnterpriseContract": false,
              "freeTrial": false
            }
          },
          { "tier": "X4", "pricePerSeatMonthAnnual": 44, "pricePerSeatMonthMonthly": 57, "currency": "USD" }
        ],
        "tcoThreeYear25Seats": 27400,
        "advertisedEntryPrice": 24,
        "hiddenFeeShare": 0.19,
        "signsBAA": true,
        "baaRequiresEnterpriseContract": false
      },
      {
        "id": "nextiva",
        "name": "Nextiva",
        "country": "US",
        "marketsServed": ["US", "CA"],
        "founded": 2006,
        "url": "https://www.nextiva.com",
        "verified": true,
        "lastVerified": "2026-04-28",
        "publicPricingPage": "https://www.nextiva.com/pricing.html",
        "pricingTransparencyScore": 3,
        "blocksAutomatedPricingScraper": true,
        "plans": [
          {
            "tier": "Essential",
            "pricePerSeatMonthAnnual": 18,
            "pricePerSeatMonthMonthly": 23,
            "currency": "USD",
            "minimumSeats": 1,
            "features": { "unlimitedUSCAcalling": true, "sms": false, "videoConferencing": false, "baaAvailable": false }
          },
          { "tier": "Professional", "pricePerSeatMonthAnnual": 22, "currency": "USD" },
          { "tier": "Enterprise", "pricePerSeatMonthAnnual": 30, "currency": "USD", "features": { "baaAvailable": true } }
        ],
        "tcoThreeYear25Seats": 23600,
        "advertisedEntryPrice": 18,
        "hiddenFeeShare": 0.22,
        "signsBAA": true,
        "baaRequiresEnterpriseContract": true
      },
      {
        "id": "ooma",
        "name": "Ooma Office",
        "country": "US",
        "marketsServed": ["US", "CA"],
        "founded": 2004,
        "url": "https://www.ooma.com",
        "verified": true,
        "lastVerified": "2026-04-28",
        "publicPricingPage": "https://www.ooma.com/small-business-phone-systems/",
        "pricingTransparencyScore": 4,
        "blocksAutomatedPricingScraper": false,
        "plans": [
          {
            "tier": "Office",
            "pricePerSeatMonthAnnual": 19,
            "pricePerSeatMonthMonthly": 19,
            "currency": "USD",
            "minimumSeats": 1,
            "features": { "unlimitedUSCAcalling": true, "sms": false, "baaAvailable": false }
          },
          { "tier": "Office Pro", "pricePerSeatMonthAnnual": 22, "currency": "USD" },
          { "tier": "Office Pro Plus", "pricePerSeatMonthAnnual": 25, "currency": "USD" }
        ],
        "tcoThreeYear25Seats": 25900,
        "advertisedEntryPrice": 19,
        "hiddenFeeShare": 0.17,
        "signsBAA": false
      },
      {
        "id": "zoom-phone",
        "name": "Zoom Phone",
        "country": "US",
        "marketsServed": ["US", "CA", "Global"],
        "founded": 2019,
        "url": "https://zoom.us/phone",
        "verified": true,
        "lastVerified": "2026-04-28",
        "publicPricingPage": "https://zoom.us/pricing/zoom-phone",
        "pricingTransparencyScore": 3,
        "blocksAutomatedPricingScraper": false,
        "plans": [
          {
            "tier": "US & Canada Unlimited",
            "pricePerSeatMonthAnnual": 10,
            "pricePerSeatMonthMonthly": 15,
            "currency": "USD",
            "minimumSeats": 1,
            "notes": "Requires existing Zoom Meetings plan",
            "features": {
              "unlimitedUSCAcalling": true,
              "sms": true,
              "videoConferencing": true,
              "aiReceptionist": false,
              "aiReceptionistAddOn": true,
              "baaAvailable": true,
              "baaRequiresEnterpriseContract": false
            }
          }
        ],
        "tcoThreeYear25Seats": 22000,
        "advertisedEntryPrice": 10,
        "realPriceWithCommonAddOns": 25,
        "hiddenFeeShare": 0.15,
        "signsBAA": true,
        "baaRequiresEnterpriseContract": false
      },
      {
        "id": "grasshopper",
        "name": "Grasshopper",
        "country": "US",
        "marketsServed": ["US", "CA"],
        "founded": 2003,
        "url": "https://grasshopper.com",
        "verified": false,
        "status": "pending_research",
        "plans": [
          { "tier": "Solo", "pricePerSeatMonthAnnual": 14, "currency": "USD" },
          { "tier": "Partner", "pricePerSeatMonthAnnual": 25, "currency": "USD" },
          { "tier": "Small Business", "pricePerSeatMonthAnnual": 32, "currency": "USD" }
        ],
        "signsBAA": false
      },
      {
        "id": "openphone",
        "name": "OpenPhone",
        "country": "US",
        "marketsServed": ["US", "CA"],
        "founded": 2018,
        "url": "https://www.openphone.com",
        "verified": false,
        "status": "pending_research",
        "plans": [
          { "tier": "Starter", "pricePerSeatMonthAnnual": 13, "currency": "USD" },
          { "tier": "Business", "pricePerSeatMonthAnnual": 20, "currency": "USD" }
        ],
        "signsBAA": false
      },
      {
        "id": "vonage",
        "name": "Vonage Business",
        "country": "US",
        "marketsServed": ["US", "CA", "UK", "Global"],
        "founded": 2001,
        "url": "https://www.vonage.com/business/",
        "verified": false,
        "status": "pending_research",
        "plans": [
          { "tier": "Mobile", "pricePerSeatMonthAnnual": 13, "currency": "USD" },
          { "tier": "Premium", "pricePerSeatMonthAnnual": 21, "currency": "USD" },
          { "tier": "Advanced", "pricePerSeatMonthAnnual": 27, "currency": "USD" }
        ],
        "signsBAA": false
      },
      {
        "id": "goto-connect",
        "name": "GoTo Connect",
        "country": "US",
        "marketsServed": ["US", "CA"],
        "founded": 2003,
        "url": "https://www.goto.com/connect",
        "verified": false,
        "status": "pending_research",
        "plans": [
          { "tier": "Basic", "pricePerSeatMonthAnnual": 22, "currency": "USD" },
          { "tier": "Standard", "pricePerSeatMonthAnnual": 26, "currency": "USD" }
        ],
        "signsBAA": false
      },
      {
        "id": "intermedia",
        "name": "Intermedia Unite",
        "country": "US",
        "marketsServed": ["US", "CA"],
        "founded": 1995,
        "url": "https://www.intermedia.net",
        "verified": false,
        "status": "pending_research",
        "plans": [
          { "tier": "Unite Pro", "pricePerSeatMonthAnnual": 22, "currency": "USD" },
          { "tier": "Unite Enterprise", "pricePerSeatMonthAnnual": 32, "currency": "USD" }
        ],
        "signsBAA": false
      },
      {
        "id": "phone-com",
        "name": "Phone.com",
        "country": "US",
        "marketsServed": ["US", "CA"],
        "founded": 2007,
        "url": "https://www.phone.com",
        "verified": false,
        "status": "pending_research",
        "plans": [
          { "tier": "Basic", "pricePerSeatMonthAnnual": 11, "currency": "USD" },
          { "tier": "Plus", "pricePerSeatMonthAnnual": 18, "currency": "USD" },
          { "tier": "Pro", "pricePerSeatMonthAnnual": 27, "currency": "USD" }
        ],
        "signsBAA": false
      }
    ]
  }
}