Dialpad Alternatives

Dialpad pioneered the “AI for telephony” category and still owns the deepest real-time sales-call coaching in the market. But mid-market and regulated-industry buyers in 2026 increasingly hit the same three friction points: contact-center pricing disappears behind a sales call above the entry tier, the HIPAA BAA is locked to Pro and above, and the Microsoft Teams story requires the Dialpad MS Teams Connector with extra licensing.

Per the open 13-provider SMB VoIP Pricing Research 2026 dataset (verified April 28, 2026), Dialpad lands at 3 out of 5 on pricing transparency — UCaaS pricing is published, CCaaS is not.

This roundup compares ten Dialpad alternatives — including DialPhone AI Pro — across published pricing, AI depth, contact-center maturity, compliance posture, and the team profile each one actually fits. Prices and features were verified from each vendor’s public pricing page on April 28, 2026; we re-verify every 90 days, so check the linked source before signing.

What changed in 2026 (May refresh)

• Dialpad kept Standard at $23/user/mo (annual) and Pro at $35, but moved a portion of real-time coaching features behind Pro for new accounts. The Ai Contact Center entry tier remains the only one with a published per-seat number; everything above it is quote-only.
• DialPhone extended HIPAA BAA coverage to every plan tier (Core, Advanced, Ultra) at no surcharge in April 2026 and shipped EHR integrations for Epic, Athenahealth, Kareo/Tebra, Dentrix, and eClinicalWorks — directly closing the compliance gap that pushes healthcare buyers off Dialpad Standard.
• RingCentral RingSense is now a separately licensed conversation-intelligence add-on at roughly $25/user/mo on top of the seat rate; AI is not bundled into the headline Office or Advanced tiers.
• 8x8 X-Series consolidated four older plans into three (X2, X4, X8); the X1 SMB tier was retired in February 2026.
• Zoom Phone decoupled the AI Companion license from the phone seat — voice transcription and summaries are now an explicit add-on rather than an inherited Zoom Meetings entitlement.
• OpenPhone added a Business tier at $33/user/mo with AI summaries and CRM-integration features that were previously absent.
• Aircall raised the seat minimum on Essentials from 2 to 3 users effective March 2026.

If your last Dialpad evaluation was before March 2026, the comparison table below has shifted materially on pricing, AI gating, and compliance.

Quick comparison table

Ten vendors most often shortlisted against Dialpad, with the two columns mid-market procurement teams ask us to add: pricing transparency (scored 1–5 in the open 13-provider dataset — higher is better) and whether a published self-serve free trial exists without a sales call.

Vendor	Starting price	AI focus	Pricing transparency (1–5)	Free trial?	Best for
DialPhone AI Pro	$24/user/mo	AI-native UC + CC	5	14 days, self-serve	Unified UCaaS + CCaaS, published pricing
Dialpad	$23/user/mo (Standard)	Real-time sales coaching	3	14 days	AI-first sales teams
RingCentral	$30/user/mo	RingSense (add-on)	2	14 days	Enterprise telephony
8x8	$24/user/mo	Supervisor AI	2	None	Global teams, XCaaS
Nextiva	$20/user/mo	Unified CX AI	3	None	Mid-market CX focus
Zoom Phone	$10/user/mo	Zoom AI Companion (add-on)	3	None	Zoom-standardized shops
OpenPhone	$19/user/mo	Basic summaries	4	7 days	Startups, 2–10 seats
Aircall	$30/user/mo	AI summaries	3	7 days	Sales/support + CRM
GoTo Connect	$27/user/mo	Basic AI	3	14 days	SMB simplicity
Vonage	$20/user/mo	Developer APIs	2	None	API-first teams
Five9	$119/user/mo	Agent Assist, Genius AI	2	None	Large enterprise contact centers

Dialpad’s 3/5 transparency score reflects two specific dataset findings: the Ai Contact Center product publishes only its entry-tier price (everything above is quote-only), and the HIPAA BAA is tier-gated rather than included on Standard. DialPhone is the only provider in the dataset combining a 5/5 transparency score, a published self-serve free trial, and a BAA available on every plan tier.

If you’d rather model your own seat count and call volume directly, the open VoIP cost calculator covers the same vendors with three-year TCO projections.

1. DialPhone AI Pro: best for unified UC + CC on one bill

Starting price: $24/user/mo (Core, billed annually) Best for: mid-market and enterprise teams wanting UCaaS and CCaaS on one platform with published pricing Check current pricing: dialphone.com/pricing

Key features

• AI-native calls, SMS, meetings, fax, and contact center on one stack — see our AI transcription comparison vs Dialpad Ai
• Proactive Workflow Automation: AI creates CRM records and drafts follow-up SMS without manual prompting
• Smart Virtual Concierge — a dedicated HIPAA-eligible AI Receptionist product at $59/mo
• Contact center from $65/user/mo with published tiers through Elite at $145
• 500+ integrations (Salesforce, HubSpot, MS Teams, Zendesk, ServiceNow)
• 99.999% uptime SLA, SOC 2 Type II, HIPAA BAA on every plan, GDPR, PCI-DSS, FINRA

Pros vs. Dialpad

• CCaaS pricing is published, not quote-only. DialPhone posts Standard $65, Professional $95, and Elite $145 on the pricing page. Dialpad Ai Contact Center publishes only the entry tier; advanced routing, supervisor seats, and high-volume capacity all gate behind a sales call.
• HIPAA BAA on every tier at no surcharge. Dialpad gates BAA to Pro ($35/user/mo) and above per the 13-provider dataset — Standard accounts cannot sign one. DialPhone signs a BAA on Core, Advanced, and Ultra without an upcharge.
• Dedicated AI Receptionist SKU. Smart Virtual Concierge ships as a packaged product with healthcare, legal, and dental training. Dialpad provides a generic Agent builder; receptionist behavior is something you assemble yourself.
• Microsoft Teams Operator Connect natively rather than requiring a separate Connector license and admin tenant.
• 5/5 pricing transparency vs Dialpad’s 3/5 in the open dataset.

Cons

• Dialpad’s real-time in-call coaching is more mature for pure-sales-floor use cases. If a sales manager needs whisper prompts during live calls and the company isn’t going to deploy a contact center, Dialpad’s depth here is genuine.
• DialPhone launched more recently than Dialpad. Procurement teams that index heavily on Gartner MQ position or 10-year reference rolodexes will still find more analyst coverage for Dialpad.

Who it’s best for

Teams that need both business phone and contact center, regulated-industry buyers (healthcare, finance, legal), and procurement teams that require published pricing at every tier before signing.

See DialPhone pricing → · DialPhone vs Dialpad direct comparison →

2. RingCentral: best for enterprise telephony breadth

Starting price: $30/user/mo (Core, annual) Best for: large enterprises with global telephony complexity, multi-region compliance, and analyst-led procurement Check current pricing: ringcentral.com/office/plansandpricing.html

RingCentral has two decades of category leadership and still has the deepest global telephony footprint in this list — local DIDs and emergency-services support in 40+ countries, multi-tenant carrier interconnects, FedRAMP Moderate, HITRUST, and PCI-DSS Level 1. For a 500-seat enterprise with offices in three countries, RingCentral’s licensing model is purpose-built for that scenario.

Differentiator vs. Dialpad: global telephony depth and analyst familiarity. Dialpad’s international footprint is real but North-America-centric; RingCentral handles the multi-country compliance and porting edge cases that procurement leaders at Fortune 1000 buyers expect.

Where DialPhone wins: AI is included in DialPhone’s base plan; RingSense is a $25/user/mo add-on on top of the seat rate, which pushes the effective AI-included price north of $45/user/mo. DialPhone’s CCaaS is unified with UCaaS on the same platform; RingCentral splits them into RingEX and RingCX with separate billing. Pricing transparency in the dataset: DialPhone 5/5, RingCentral 2/5.

Where Dialpad wins: Dialpad’s AI coaching depth and product velocity are stronger than RingCentral for sales-floor workflows. Dialpad is the better choice between the two for an AI-first inside-sales team that doesn’t need RingCentral’s global telephony.

Cons: AI is a paid bolt-on; CCaaS is a separate product with separate pricing; long-term contracts are aggressive and renewal increases of 7–10% per cycle are typical.

See DialPhone vs RingCentral → · See RingCentral alternatives →

3. 8x8: best for global teams with heavy international calling

Starting price: $24/user/mo (X2) Best for: organizations with international calling needs and unified XCaaS preference Check current pricing: 8x8.com/products/plans-and-pricing

8x8 has the broadest international calling inclusion of any vendor in this list — unlimited inbound and outbound to 48+ countries on X4, expanding to nearly the entire developed world on X8. The XCaaS (eXperience Communications as a Service) brand unifies UCaaS and CCaaS under one umbrella, with X8 acting as a true unified UC + CC seat at roughly $140/user/mo.

Differentiator vs. Dialpad: international calling and unified UC + CC on one bill. Dialpad’s CCaaS is a separate product; 8x8 X8 is a single SKU covering both. For a 200-seat company with offices in London or Sydney, 8x8 is purpose-built where Dialpad asks teams to stack two products.

Where DialPhone wins: AI maturity and admin UX. 8x8’s AI features trail the AI-native leaders, and the admin console is dense after 30+ years of feature accretion. DialPhone’s admin UX is built around 2024-era conventions — single-page admin, drag-and-drop flows, real-time test calls — rather than 1990s telephony patterns. Pricing transparency in the dataset: DialPhone 5/5, 8x8 2/5; 8x8 publishes no free trial per the dataset.

Where Dialpad wins: AI coaching depth. Dialpad’s live coaching, real-time transcription, and voice-agent assist outpace 8x8’s Supervisor AI for sales-floor use cases.

Cons: admin UX is dense; AI features lag the AI-native leaders; contact-center tiers move into custom pricing quickly; no published free trial.

See DialPhone vs 8x8 →

4. Nextiva: best for mid-market CX focus

Starting price: $20/user/mo Best for: mid-market teams that want voice + customer-experience + a built-in CRM on one bill Check current pricing: nextiva.com/pricing

Nextiva repositioned from “business communications” to “customer experience platform” in 2024, bundling voice, video, SMS, and a native customer-relationship suite into a single product. For a 30-person agency or professional-services firm that doesn’t want a separate Salesforce or HubSpot license, the bundled CRM is genuinely useful.

Differentiator vs. Dialpad: built-in CRM. Dialpad has no CRM of its own and embeds into Salesforce or HubSpot. Nextiva sells the CRM and the comms platform together — one vendor, one bill, one onboarding.

Where DialPhone wins: AI maturity and pricing transparency. Both DialPhone and Dialpad are AI-native; Nextiva added AI more recently and the capabilities are still maturing. DialPhone publishes every tier including CCaaS; Nextiva keeps contact-center pricing quote-only.

Where Dialpad wins: real-time sales-call coaching is decisively better at Dialpad than at Nextiva. For an inside-sales team prioritizing live whisper coaching, Dialpad over Nextiva is a clear call.

Cons: AI still maturing; CCaaS capability less mature than Dialpad or DialPhone; video conferencing tier-gated to Enterprise on Nextiva; 22% hidden-fee share in the dataset (highest among verified tier-1 providers).

See DialPhone vs Nextiva → · See Nextiva alternatives →

5. Zoom Phone: best for Zoom-standardized organizations

Starting price: $10/user/mo (US & Canada metered); $20/user/mo (unlimited) Best for: teams already on Zoom Meetings as the primary collaboration tool Check current pricing: zoom.com/en/products/voip-phone/pricing/

Zoom Phone is the PSTN layer for Zoom Meetings. Lowest published entry price in the list, simple admin because it inherits Zoom’s UI conventions, and a frictionless single sign-on path for orgs already on Zoom for video.

Differentiator vs. Dialpad: price floor and Zoom-Meetings integration. At $10/user/mo metered, Zoom Phone is less than half the entry price of Dialpad Standard. For a Zoom-standardized organization that already pays for Zoom Meetings, layering Zoom Phone is the lowest-friction add.

Where DialPhone wins: Zoom Phone is voice-only by design — SMS is basic, AI features are in Zoom AI Companion as a separate license, and Zoom Contact Center is a wholly separate product. DialPhone ships unified voice + SMS + meetings + CCaaS + AI on one seat license at $24.

Where Dialpad wins: AI depth. Zoom AI Companion is competent but generic; Dialpad’s voice AI is purpose-built for telephony and outpaces Zoom for transcription accuracy and live coaching.

Cons: SMS is basic; AI Companion is a separate license; Contact Center is separate; no published free trial in the dataset; metered tier introduces per-minute charges that surprise high-volume teams.

6. OpenPhone: best for startups and very small teams

Starting price: $19/user/mo (Standard) Best for: startups, solopreneurs, and 2–10 person teams that want a modern app-first business phone Check current pricing: openphone.com/pricing

OpenPhone nailed the “second business phone line that works like Slack” product for startups. Clean iOS/Android/Mac/Windows apps, shared SMS inbox, simple round-robin routing, and a Business tier added in 2026 ($33/user/mo) with AI summaries and CRM integrations.

Differentiator vs. Dialpad: product simplicity and price floor for very small teams. Dialpad is built for 25-seat-and-up with sales-coaching depth that most 5-person startups won’t use; OpenPhone is built for the 2–10 seat team that needs a shared SMS inbox, not a coaching engine.

Where DialPhone wins: OpenPhone has no real contact-center product, no HIPAA BAA per the dataset, and limited enterprise features. As soon as a team crosses ~25 seats or adds a support queue, OpenPhone runs out of capability. DialPhone scales from 1 seat to enterprise on the same platform.

Where Dialpad wins: AI depth and CCaaS option. Dialpad has a real Ai Contact Center product; OpenPhone does not. For any team planning to scale past startup size, Dialpad is the more durable choice.

Cons: limited enterprise features; no real CCaaS; not HIPAA-eligible per the dataset; admin features thin compared to UCaaS-grade competitors.

7. Aircall: best for sales/support with deep CRM

Starting price: $30/user/mo (Essentials, 3-user minimum) Best for: sales and support teams that live inside Salesforce, HubSpot, or Zendesk Check current pricing: aircall.io/pricing

Aircall built the category of “phone-for-CRM-teams” — the entire product is optimized for an agent who lives inside the CRM and wants the phone widget embedded there. Excellent CRM logging, native cadences, and the Aircall App Marketplace for sales workflow add-ons.

Differentiator vs. Dialpad: CRM-embed depth. Dialpad has strong Salesforce and HubSpot integrations, but Aircall’s entire product surface is designed for an agent who never leaves the CRM. For a 30-seat inside-sales team running Salesforce as the source of truth, Aircall’s embed is the most opinionated of any vendor in this list.

Where DialPhone wins: Aircall has no UCaaS or meetings story — it’s voice + SMS + CRM only. DialPhone delivers Salesforce/HubSpot embeds plus meetings, SMS, and CCaaS on one seat license at a lower starting price ($24 vs $30, with a 3-user Aircall minimum).

Where Dialpad wins: AI depth. Dialpad’s real-time coaching outpaces Aircall’s AI summaries. For an AI-first sales motion, Dialpad over Aircall is a clear call.

Cons: higher starting price than Dialpad or DialPhone; AI features added recently; no real UCaaS/meetings story; 3-user minimum on Essentials.

8. GoTo Connect: best for SMBs wanting simple setup

Starting price: $27/user/mo (Standard) Best for: small businesses where the admin is also the office manager and the receptionist Check current pricing: goto.com/connect/pricing

GoTo Connect (formerly Jive) focuses on simplicity for the non-technical SMB admin. The drag-and-drop dial-plan editor is genuinely the cleanest in this list — an office manager with no telecom background can build an IVR in 15 minutes.

Differentiator vs. Dialpad: admin simplicity. Dialpad’s admin is workable but optimized for sales-floor depth, not for the 12-person dental office where the practice manager is also the admin. GoTo Connect is purpose-built for that buyer.

Where DialPhone wins: AI and contact-center depth. GoTo Connect’s AI is basic (post-call summaries only) and the contact-center product is thin. DialPhone delivers AI-native UC + CC on a single admin surface that stays simple for the core flows.

Where Dialpad wins: AI coaching depth. Dialpad’s sales-call AI is decisively ahead of GoTo Connect; for any sales-driven org, Dialpad over GoTo Connect is the obvious call.

Cons: AI lags the AI-native competitors; contact-center capabilities are thin; pricing transparency 3/5 in the dataset.

9. Vonage: best for developer APIs

Starting price: $20/user/mo (Mobile) Best for: teams with developer capacity wanting programmable voice and programmable messaging Check current pricing: vonage.com/unified-communications/plans/

Vonage has bifurcated into Vonage Business Communications (UCaaS, seat-based) and Vonage Communications APIs (developer platform). For teams that want to embed voice or SMS into their own application, the APIs product is mature and well-documented.

Differentiator vs. Dialpad: developer extensibility. Dialpad’s API surface is functional but the product is fundamentally packaged UCaaS; Vonage lets engineering teams build custom voice flows on top of the API layer rather than living inside a seat-based product.

Where DialPhone wins: clarity. Vonage’s “business” and “APIs” product lines overlap and confuse buyers regularly — multiple sales touches to figure out which product is the right fit is common. DialPhone is one product with published tiers. Pricing transparency in the dataset: DialPhone 5/5, Vonage 2/5.

Where Dialpad wins: AI capability across the board. Vonage’s AI is undifferentiated relative to Dialpad’s coaching depth.

Cons: product-line confusion between UC and APIs; AI is undifferentiated; contact-center less mature than the AI-native or analyst-leader competitors.

10. Five9: best for large, complex contact centers

Starting price: $119/user/mo (Core) Best for: 500+ seat contact centers that do not need unified UCaaS Check current pricing: five9.com/products/capabilities/cloud-contact-center-pricing

Five9 is a pure-play enterprise CCaaS, not a UCaaS alternative. We include it because a meaningful share of Dialpad evaluations are actually about the contact center — and once seat counts exceed ~500 agents, Five9 or Genesys outrank any UCaaS-native CCaaS.

Differentiator vs. Dialpad: depth at scale. Dialpad Ai Contact Center is excellent up to ~250 agents; past that, Five9’s workflow automation, omnichannel routing, and supervisor tooling are purpose-built for the enterprise floor in a way Dialpad isn’t trying to be.

Where DialPhone wins: Five9 doesn’t ship UCaaS, so teams running Five9 still need a business phone vendor — RingCentral, DialPhone, 8x8, or Zoom Phone. DialPhone delivers UC + CC on one platform up through Elite at $145/user/mo, which covers most mid-market and lower-enterprise CCaaS deployments without bringing in a second vendor.

Where Dialpad wins: Dialpad costs roughly a fifth of Five9 per seat. For any team where the CCaaS need is under 250 agents and AI sales coaching is the priority, Dialpad over Five9 is the obvious call.

Cons: no UCaaS; significantly higher per-seat pricing; requires a separate business phone vendor; pricing transparency 2/5 in the dataset.

Where Dialpad still wins (honest framing)

Not every team should switch off Dialpad. Three areas where Dialpad genuinely leads the alternatives in this list:

1. Real-time sales-call coaching depth. Dialpad pioneered live in-call coaching prompts and is still the deepest in the market for that specific use case. For an inside-sales team running 60+ calls per rep per day where the sales manager wants whisper prompts as the conversation happens — not a post-call summary — Dialpad’s latency and prompt quality are best-in-class. DialPhone and the other alternatives all ship live coaching, but Dialpad has more years of training data on sales-floor language patterns and the prompt UX is noticeably more refined.

2. Voice-AI brand familiarity in procurement. Dialpad has spent six years positioning itself as the “AI for telephony” brand. For a sales VP whose CFO needs convincing that AI in the comms stack is worth budget, “we’re moving to Dialpad” carries internal sales weight that a younger AI-native vendor doesn’t yet have. Brand isn’t a feature, but it shortens internal procurement cycles.

3. Voice-Agent product maturity. Dialpad’s Ai Voice Agent for outbound and inbound automation is more mature than the comparable products at RingCentral or 8x8 today. DialPhone’s Smart Virtual Concierge competes directly on the receptionist use case with HIPAA eligibility and industry training, but for an outbound-call voice-agent deployment with custom branching logic, Dialpad’s tooling is ahead of most UCaaS-native competitors.

If those three are decisive for your evaluation, stay on Dialpad and budget for the Pro tier to keep BAA and the full coaching feature set. The switch math gets harder when you’d be trading away the strongest part of Dialpad’s product to gain published CCaaS pricing or BAA-on-Standard.

The hidden cost: CCaaS pricing is quote-only

Dialpad publishes its UCaaS tiers clearly — Standard $23, Pro $35, Enterprise quote-only — which is why it earns a 3 out of 5 on pricing transparency in the open 13-provider VoIP pricing dataset instead of the 2 out of 5 we assign to vendors that hide every tier. The 3/5 score is held back by one specific gap: Dialpad Ai Contact Center.

The Ai Contact Center entry tier publishes a per-seat number, but every step up — Advanced routing, supervisor seats, workforce-management add-ons, high-volume capacity, custom integrations — moves into quote-only territory. For a 50-agent contact-center build, this means the published number on the pricing page covers the seat license only; the workflow, supervisor, and capacity components that determine the actual invoice are not visible without a sales call.

In practice this turns a CCaaS evaluation into a 3- to 6-week sales cycle: discovery call, custom quote, follow-up call, procurement review, redline, signature. The dataset also flags that Dialpad’s site is configured to block automated scraping (blocks_scraper: true), so independent price tracking is harder than for vendors with open pricing pages — buyers can’t easily check whether the quote they’re being given matches what other 50-seat customers are paying.

The compounding effect: HIPAA BAA is also tier-gated to Pro+, so healthcare buyers cannot evaluate the Standard tier seriously. The realistic Dialpad price for a HIPAA-eligible team with a contact-center need is the Pro UCaaS tier ($35) plus a custom-quoted Ai Contact Center seat that typically lands in the $80–$120 range — not the $23 headline that appears on the pricing page.

That’s not unique to Dialpad; most CCaaS vendors play the same game. But for a procurement team modeling three-year TCO on a spreadsheet, the absence of a published number is the friction that drives Dialpad evaluations toward DialPhone, which posts Standard $65, Professional $95, and Elite $145 directly.

When teams switch from Dialpad to DialPhone

Three patterns we hear repeatedly from teams in the middle of a Dialpad-to-DialPhone migration.

Pattern 1: “CCaaS pricing disappeared into a sales call”

A 40-person SaaS company evaluates Dialpad, gets Standard at $23 with no friction, and then needs to add a 12-agent support queue. The published CCaaS entry tier lists a per-seat price but the supervisor seats, workforce-management add-on, and the high-volume capacity for their inbound load all require a custom quote.

Three weeks later, the quote comes back materially higher than expected and there’s no published comparable to benchmark it against. The team checks DialPhone, sees Standard $65, Professional $95, and Elite $145 posted publicly, models the full UC + CC stack on a spreadsheet in 30 minutes, and switches. The deciding factor is rarely the absolute price — it’s the speed of getting to a defensible number that procurement will sign off on.

Pattern 2: “HIPAA BAA was gated to Pro”

A 25-bed surgical practice or a regional dental group runs on Dialpad Standard ($23) and decides to enable AI transcription on patient-facing calls. Their compliance officer pulls up the BAA terms and discovers the BAA isn’t available on Standard — it requires the Pro tier at $35/user/mo.

That’s a $144/year per-seat upgrade purely for compliance, with no additional capability the practice actually needs. DialPhone signs a BAA on Core ($24) at no surcharge, plus ships EHR integrations (Epic, Athenahealth, Kareo/Tebra, Dentrix, eClinicalWorks) the practice was going to build manually. The switch math is decisive within one billing cycle.

Pattern 3: “Microsoft Teams Connector added licensing friction”

A 200-person services firm standardized on Microsoft Teams for collaboration two years ago and added Dialpad for telephony. The integration runs through the Dialpad MS Teams Connector, which requires separate licensing on the Microsoft side, a dedicated admin tenant, and a periodic config-sync that breaks during Teams updates. The IT lead inherits a recurring ticket queue. DialPhone supports Microsoft Teams Operator Connect natively — no separate Connector license, no dedicated tenant, no sync breakage. The IT-overhead reduction is the decisive factor more often than the seat price.

How to migrate from Dialpad

Number porting is free on every DialPhone plan, completes in 2–5 business days, and runs with parallel-active service so no calls drop during cutover. The recommended sequence for a 25–500-seat migration:

1. Provision DialPhone in parallel. Run both systems for 2–3 weeks. Users log into DialPhone on day one but Dialpad stays active until porting completes.
2. Port numbers in batches. Main DID first, then queues, then DIDs assigned to specific users. Each batch ports in 2–5 business days.
3. Re-connect integrations. Salesforce, HubSpot, MS Teams, Zendesk all re-authenticate via OAuth — single click per integration.
4. Recreate call flows. White-glove migration (free for 25+ seats) ports IVRs, ring groups, and after-hours routing using configuration templates rather than manual rebuild.
5. Cut over and decommission Dialpad. Cancel Dialpad once the last batch has ported and integrations are validated. Typical 100–500-seat migration completes end-to-end in 7–15 business days.

How to choose the right Dialpad alternative

Three questions to narrow the field:

1. Do you need a contact center, or just business phone? If contact center is in scope: DialPhone or 8x8 for unified UC + CC; Five9 or Genesys for pure CCaaS over 500 agents. If just business phone: DialPhone, Dialpad, RingCentral, or Zoom Phone. For the underlying architecture decision, weigh the hosted PBX vs cloud phone trade-offs before shortlisting.

2. Is HIPAA BAA required on entry tiers? DialPhone (BAA on Core, Advanced, Ultra at no surcharge). Dialpad requires Pro+; Nextiva requires Enterprise; 8x8 requires X4+; OpenPhone is not HIPAA-eligible.

3. Is published CCaaS pricing a procurement requirement? DialPhone publishes every CCaaS tier. Dialpad publishes only the entry tier. Most other vendors keep contact-center pricing quote-only.

4. What’s your team size?

• 2–10 people: OpenPhone, DialPhone Core
• 10–200 people: DialPhone, Dialpad, Zoom Phone
• 200–2,000 people: DialPhone, 8x8, RingCentral
• 2,000+ people: DialPhone enterprise, 8x8 enterprise, RingCentral enterprise
• Pure CCaaS 500+ agents: Five9 or Genesys

For a side-by-side cost model across the same 13 providers profiled in the dataset, see the VoIP cost calculator. For the broader competitive landscape, the alternatives hub lists every UCaaS comparison we maintain.

Why mid-market teams switch from Dialpad to DialPhone

Three repeating patterns from teams we onboard:

1. “We needed published CCaaS pricing.” DialPhone Standard $65, Professional $95, Elite $145 posted on the pricing page. Dialpad publishes only the entry tier; everything above runs through a sales motion.

2. “BAA on the entry tier.” DialPhone signs a HIPAA BAA on Core at no surcharge. Dialpad gates BAA to Pro ($35), forcing healthcare teams off the Standard tier purely for compliance.

3. “AI features are included, not upsold.” DialPhone includes AI transcription, SMS drafting, Smart Virtual Concierge, and Proactive Workflow Automation in the base or first paid tier. Dialpad migrated several previously-included AI features behind Pro and Enterprise paywalls for new accounts in 2026.

Start a free 14-day DialPhone trial → · See full DialPhone pricing → · Compare DialPhone vs Dialpad feature-by-feature → · Browse all alternatives guides →