Acceptable Use Policy (AUP)

Company Name: Dialphone Limited
Website: DialPhone (dialphone.com)

1. Introduction

This Acceptable Use Policy ("AUP") outlines the rules and guidelines for using the services provided by Dialphone Limited ("Company", "we", "our", or "us"). This policy is designed to ensure lawful, compliant, and responsible use of our telecom and communication services.

By using our services, you agree to comply with this AUP.

2. Permitted Use

Our services may only be used for lawful and legitimate business purposes, including:

• Customer support communications
• Existing customer engagement
• Transactional notifications (e.g., OTPs, alerts)
• Appointment reminders
• Business-to-business (B2B) communications
• Enterprise communication (UCaaS / CCaaS)

All communications must be consent-based and aligned with applicable regulations.

3. Prohibited Activities

Users are strictly prohibited from using our services for:

3.1 Unlawful or Fraudulent Activities

• Any activity that violates local, national, or international laws
• Fraud, scams, phishing, or deceptive practices
• Impersonation of government agencies, financial institutions, or brands

3.2 Unsolicited Communications

• Sending spam or bulk unsolicited messages
• Non-consensual cold calling
• Robocalling or auto-dialing without proper consent

3.3 High-Risk Traffic

• Tech support scams
• Lottery, sweepstakes, or prize scams
• IRS, tax authority, or legal threat campaigns
• Credit card, loan, or financial service blasting without consent
• Lead generation spam or data harvesting campaigns

3.4 Network Abuse

• Traffic pumping or artificial inflation of call volumes
• CLI spoofing or manipulation
• Bypassing regulatory or carrier restrictions

4. Consent Requirements

All users must maintain verifiable proof of consent for communications, including:

• Opt-in records (digital or written)
• Clear agreement from recipients
• CRM-based communication tracking

Failure to provide proof of consent may result in immediate suspension.

5. Compliance with Regulations

Users must comply with all applicable laws and regulations, including but not limited to:

• FCC (Federal Communications Commission) rules
• TCPA (Telephone Consumer Protection Act)
• ITG traceback cooperation requirements
• Local telecom and data protection laws

6. Monitoring and Enforcement

Dialphone Limited reserves the right to:

• Monitor traffic and usage patterns
• Investigate suspected violations
• Request documentation (e.g., opt-in proof, call recordings)

We maintain active filtering systems, including Do-Not-Origin (DNO) list enforcement.

7. Suspension and Termination

We may suspend or terminate services immediately if:

• This AUP is violated
• Suspicious or non-compliant traffic is detected
• Regulatory or carrier complaints are received

No prior notice is required in cases of serious violations.

8. Responsibility of Customers

Customers are responsible for:

• Ensuring their end-users comply with this AUP
• Maintaining accurate records of communication consent
• Using approved and compliant dialing systems

9. Reporting Violations

If you become aware of any misuse of our services, please report it immediately:

Email: [email protected]

10. Changes to This Policy

We may update this AUP at any time. Updates will be posted on our website, and continued use of services constitutes acceptance of the revised policy.

11. Contact Information

For any questions regarding this AUP:

Dialphone Limited
Level 7, Suite C, World Trust Tower Central
Hong Kong, 999077
Email: [email protected]
Website: DialPhone (dialphone.com)