Solution · ms teams Microsoft Teams Phone is a serviceable dial tone. DialPhone adds what it’s missing: AI-drafted SMS, a $59/month AI receptionist that handles 24/7 call answering, Proactive Workflow Automation that logs every call to your CRM, 100 percent interaction analytics for the contact center, and published per-user pricing instead of per-country Calling Plans. Users never leave Teams, the features appear inside the Teams client where they already live.
Embedded inside Microsoft Teams
No context switching. No separate softphone. No second app with its own notifications.
- Calling in the Teams calling app with DialPhone carrier connectivity
- SMS as a native Teams app, shared inboxes, AI drafting, compliance built in
- Online fax inside Teams, send and receive from the same interface
- AI transcription and summaries: every Teams call produces a searchable transcript with action items
- CRM logging: calls post to Salesforce, HubSpot, Dynamics 365 automatically
- Mobile: the Teams mobile app uses DialPhone connectivity transparently
How it connects
Operator Connect (recommended for most customers)
DialPhone is a Microsoft-certified Operator Connect partner. Provisioning is a few clicks in the Teams admin center: you add DialPhone as a voice operator, assign numbers to users, and calling works immediately. No SBC. No custom dial plan. No project plan measured in months.
- Deploy in hours for small rollouts, days for enterprise
- Certified by Microsoft: listed in the Operator Connect directory
- Predictable per-user pricing: no Calling Plan per-country gotchas
- Global reach: numbers in 46+ countries with local regulatory compliance
Direct Routing (for complex deployments)
Direct Routing suits customers with:
- Existing SBC investments (AudioCodes, Ribbon, Oracle SBC, etc.)
- Multi-region requirements that span both Operator Connect and non-OC countries
- Complex custom routing (emergency services integration, survivable branch appliances, specialized recording)
- Hybrid or phased migrations from legacy PBX
DialPhone SBC services and configuration support are included in enterprise engagements.
Mixed deployments
Nothing forces a single integration model. A multinational can run Operator Connect in the US and UK, Direct Routing in a country where Operator Connect isn’t yet available, and native Teams Calling Plans in a country where DialPhone doesn’t have a local presence, all within one Microsoft 365 tenant.
AI features Microsoft Teams Phone doesn’t include
| Capability | Teams Phone alone | Teams + DialPhone |
|---|---|---|
| PSTN calling | ✓ (via Calling Plan or operator) | ✓ |
| Call transcription | Copilot (additional license) | ✓ Real-time with sentiment |
| AI meeting summaries | Copilot | ✓ |
| AI SMS drafting | Not available | ✓ |
| Proactive workflow automation | Not available | ✓ |
| Shared SMS team inboxes | Not available | ✓ |
| AI Receptionist (24/7 answering) | Not available | ✓ From $59/mo |
| Online fax inside Teams | Not available | ✓ |
| Contact center (UCaaS+CCaaS unified) | Dynamics 365 Customer Service (separate) | ✓ Integrated |
| 100% interaction analytics | Not available | ✓ |
| Published pricing | Per-country Calling Plans | ✓ $24–$54/user |
Microsoft Copilot adds some AI features inside Teams, but they require additional per-user licenses and they cover Teams-meeting AI rather than PSTN-call AI. DialPhone covers the phone system with AI as a default, not an upgrade.
Keep your numbers: global porting
Free porting from your current carrier to DialPhone in 2 to 5 business days. International numbers port across 46+ countries. Emergency-services numbers (E911 in the US, equivalent abroad) maintain regulatory compliance through the transition with dynamic location support.
Enterprise compliance
SOC 2 Type II audited. HIPAA BAA available. GDPR, FINRA, PCI-DSS compliant. Microsoft Teams’ own BAA covers the Teams chat, meeting, and file workloads. DialPhone’s BAA covers voice, SMS, and fax. Together they provide end-to-end HIPAA coverage, which is what regulated customers need.
Pricing
DialPhone’s pricing applies the same way in the Teams integration as it does standalone:
- Core, $24/user/mo: calling, SMS, fax, meetings, basic AI
- Advanced, $34/user/mo: adds AI SMS drafting, Proactive Workflow Automation, CRM sync
- Ultra, $54/user/mo: adds real-time analytics, priority support, custom API
Teams add-on costs: you still need Microsoft 365 Business Premium (or E1/E3/E5) and Teams Phone Standard license for each user. DialPhone provides the PSTN service and the AI, Microsoft provides Teams itself.
See full pricing → · See the Microsoft Teams integration →
Who this is for
- Microsoft 365 shops already standardized on Teams for chat and meetings
- Regulated industries (healthcare, financial services, legal) using Teams for collaboration and needing compliance on voice/SMS/fax
- Global enterprises that need a single voice provider across multiple countries with different Operator Connect / Calling Plan availability
- Mid-market IT teams that want to deploy once in the Teams admin center and be done