Solution · healthcare Healthcare practices and payers — including dental groups, primary-care clinics, behavioral-health telehealth, and multi-site systems — use DialPhone to unify patient calls, SMS appointment reminders, telehealth video, and AI receptionists under a single HIPAA Business Associate Agreement, at no surcharge on the Advanced plan ($34/user/mo) and every contact-center tier. Concrete coverage spans AI-driven appointment scheduling, after-hours patient triage, HIPAA-pattern SMS reminders, telehealth video routing with PHI-scrubbed transcription, and insurance eligibility intake.
Unlike RingCentral and Nextiva — which gate the BAA to enterprise contracts and surcharge for HIPAA — DialPhone signs the BAA on Advanced ($34/user/mo) with no upcharge, and the AI Receptionist ($59/mo) is HIPAA-eligible at every price point. Compliance posture: HITRUST CSF certified, AES-256 encryption at rest and TLS 1.3 in transit, signed audit logs retained six years, PHI tokenization before AI processing, and SOC 2 plus ISO 27001 data centers. Free 14-day trial; BAA signable on day one.
Why healthcare teams choose DialPhone
- BAA included at no cost on Advanced, Ultra, and all Contact Center plans
- 24/7 AI Receptionist handles patient intake, appointment booking, and after-hours triage
- HIPAA-compliant SMS for appointment reminders, with PHI redaction built in
- EHR integrations: Epic, Cerner, athenahealth, Salesforce Health Cloud, plus FHIR API
- Telehealth video with recording, transcription (PHI-scrubbed), and captions
- 99.999% uptime: a phone system that cannot drop a clinical call
- Multi-site: unified deployment for health systems with 10+ locations
HIPAA safeguards mapped to implemented controls
Every HIPAA Security Rule safeguard is mapped to a control:
- Technical: TLS 1.3 / AES-256-GCM / hardware-backed KMS / signed audit logs retained 6 years / PHI tokenization before AI processing
- Administrative: named CISO / annual workforce HIPAA training / minimum-necessary access / 72-hour breach notification
- Physical: SOC 2 + ISO 27001 certified data centers / managed-device enforcement / NIST 800-88 media sanitization
Full details on the HIPAA compliance page.
Use cases by setting
Primary care and specialty practices
- AI Receptionist for 24/7 appointment booking and insurance verification intake
- SMS appointment reminders with PHI-safe templates
- EHR sync to Epic / Cerner / athenahealth
- Telehealth video with HIPAA-compliant recording
- Billing line with PCI-DSS payment IVR (collect co-pays by phone)
Dental practices
- Industry-tuned AI Receptionist with dental terminology (cleanings, crowns, extractions)
- SMS recall reminders (6-month hygiene, annual exams)
- Integration with Dentrix, Eaglesoft, Open Dental
- Two-way messaging for insurance and payment questions
Mental health and telehealth
- HIPAA-compliant video meetings with session transcription
- SMS crisis-line coverage with 24/7 AI routing to on-call clinicians
- Stigma-aware language in AI intent handling
- Secure patient-portal messaging for session notes
Health plans and payer member services
- Omnichannel contact center: voice + SMS + web chat + email
- Agent assist with real-time benefits lookup
- Multi-language support (EN/ES/FR) with live translation
- 100% interaction analytics for CMS Star rating quality programs
Multi-location health systems
- Unified phone system across 10+ locations
- Location-specific call routing with fallback to central call center
- Single BAA covering the entire system
- Real-time dashboards for queue depth per location
Regulatory compliance beyond HIPAA
- HIPAA Privacy, Security, Breach Notification rules: BAA, encryption, audit logs, 72-hr breach SLA
- HITECH Act: electronic health record standards
- PCI-DSS: for payment IVR and co-pay capture
- TCPA: patient SMS consent handling
- State telemedicine rules: DialPhone supports state-by-state routing and consent policies
- TCPA safe-harbor for healthcare: established treatment relationship handled automatically
Migration from existing healthcare phone systems
Common migrations:
- From RingCentral Healthcare: DialPhone typically 20-30% cheaper for the same feature set, plus BAA included
- From Nextiva: modernized AI features, unified CCaaS path
- From Spok or Vocera clinical paging: DialPhone can supplement paging with SMS + mobile softphone
- From legacy on-premises (Avaya, NEC, Mitel), cloud migration with parallel running during cutover
Free number porting on every plan. White-glove migration for 25+ seats. Typical healthcare migration timelines: 7–21 business days depending on EHR integration complexity.
Pricing
- Business Phone Advanced: $34/user/mo, includes BAA, AI transcription, EHR integration support
- Business Phone Ultra: $54/user/mo, adds real-time analytics, priority support
- AI Receptionist (Smart Virtual Concierge): $59/mo, HIPAA-eligible, 100 minutes included
- Contact Center tiers: $65 Standard / $95 Professional / $145 Elite / Enterprise custom
See full pricing.