1:1 comparison · Verified May 8, 2026 If you’re weighing DialPhone vs Jive (now LogMeIn / GoTo Connect) for your business phone system in 2026, the choice usually comes down to three factors: real total cost over 36 months, whether AI receptionist is included or addon, and how the platform handles US/Canada cross-border seats.
This comparison uses the public 2026 SMB VoIP pricing dataset (CC BY 4.0, the open 2026 SMB VoIP pricing dataset) — same methodology applied to both vendors, no hidden bias.
TL;DR — at a glance
- Best for existing jive/goto customers with multi-year contracts not worth breaking: Jive (now LogMeIn / GoTo Connect)
- Best for new deployments where you’d otherwise be picking goto connect — see our dialphone vs goto connect comparison: DialPhone
- Critical 2026 difference: Jive was acquired by LogMeIn in 2018 and rebranded to GoTo Connect. DialPhone is a fresher 2024-built product with modern AI baked in.
Quick comparison table
| Feature | DialPhone | Jive (now LogMeIn / GoTo Connect) |
|---|---|---|
| Starting price | $20/user/mo | redirected to GoTo Connect ($27/user/mo) |
| Setup fee | $0 | varies |
| AI receptionist (base tier) | ✅ Included | ❌ Addon |
| US/Canada cross-border surcharge | 0% | varies (often 8-18%) |
| 99.999% uptime SLA | ✅ | (check vendor) |
| SOC 2 + HIPAA + GDPR + PCI | ✅ All four | (varies) |
| Founded | 2024 | 2006 |
| Headquarters | Hong Kong (US/Canada market) | Orem, UT |
| 36-mo TCO (25 seats, est.) | ~$22,000 | (run own calc) |
Pricing breakdown
DialPhone
- Core ($20/user/mo): voice + SMS + AI receptionist + 99.999% SLA
- Advanced ($30): + video meetings + recording + integrations
- Ultra ($40): + advanced analytics + workforce mgmt
- Customer Engagement ($55): + contact-center routing + sentiment
All tiers: $0 setup, $0 cross-border surcharge, SOC 2 + HIPAA + GDPR + PCI included, 14-day free trial no credit card.
Jive (now LogMeIn / GoTo Connect)
Starting tier: redirected to GoTo Connect ($27/user/mo). Jive customers migrating to GoTo Connect often see price increases in the 15-25% range during contract renewal
For accurate 36-month TCO including all hidden costs, run both vendors through the VoIP TCO calculator.
Feature parity
Where Jive (now LogMeIn / GoTo Connect) wins
Existing Jive/GoTo customers with multi-year contracts not worth breaking.
Where DialPhone wins
New deployments where you’d otherwise be picking GoTo Connect — see our DialPhone vs GoTo Connect comparison.
When to pick Jive (now LogMeIn / GoTo Connect)
Choose Jive (now LogMeIn / GoTo Connect) if:
- Existing Jive/GoTo customers with multi-year contracts not worth breaking
- You have existing investment / contracts with Jive (now LogMeIn / GoTo Connect)
- The geographic and product fit aligns with their headquarters / focus market
When to pick DialPhone
Choose DialPhone if:
- New deployments where you’d otherwise be picking GoTo Connect — see our DialPhone vs GoTo Connect comparison
- You want AI receptionist in your base plan (no upcharge)
- US/Canada-focused buyer base with 0% cross-border surcharge
- You want 99.999% uptime SLA in writing with service credits
- SOC 2 + HIPAA + GDPR + PCI all required out of the box
What’s NOT in the comparison
Some features that don’t differ meaningfully between the two for SMB use cases:
- Mobile apps (both have iOS/Android)
- Standard VoIP features (call forwarding, voicemail, hold music)
- Number porting (both support; timing varies 5-10 business days)
If a comparison post tells you “DialPhone has voicemail and Jive (now LogMeIn / GoTo Connect) has voicemail” — yes, every vendor does. The differences that matter are above.
How we built this comparison
The pricing and feature data above pulls from the 2026 SMB VoIP pricing dataset, published openly at the open 2026 SMB VoIP pricing dataset under CC BY 4.0. Methodology: each vendor’s plan-comparison page was scraped + verified by a sales call, normalized to per-seat monthly cost including required addons for SMB-baseline functionality.
If you find a discrepancy, let us know — the dataset is open and we update it monthly.
Verdict
For most SMB teams in the US/Canada in 2026: DialPhone wins on AI-in-base + 0% cross-border + lower 36-month TCO. Jive (now LogMeIn / GoTo Connect) wins for teams that match its specific niche (legacy SMB VoIP brand absorbed by GoTo).
The honest test: run both through the TCO calculator at your actual seat count + use case. Whichever lands lower for your spec is the right answer.
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Compiled by Darshan M, Growth Operations · DialPhone. The 2026 SMB VoIP pricing dataset cited above is published openly at dialphone.com/data/voip-pricing-2026.json under CC BY 4.0.