Solution · real estate Independent agents to 500+ agent brokerages use DialPhone for per-listing call tracking, AI-driven lead capture, SMS drip campaigns, and tenant-service contact centers, integrated with Follow Up Boss, Chime, KvCORE, Salesforce, and other real estate CRMs.
Why real estate teams choose DialPhone
- AI Receptionist captures leads 24/7, no more voicemail-to-email backlog
- Tracking numbers per listing: know which Zillow / Realtor.com / Facebook ad drove each call
- SMS drip campaigns with TCPA and 10DLC compliance
- CRM integrations: Follow Up Boss, Chime, KvCORE, Salesforce, HubSpot, Top Producer
- Call recording for listing-appointment prep and buyer-consult documentation
- Mobile softphone: field agents work from laptop or mobile without sharing personal numbers
- Multi-site: centralized numbers for multi-office brokerages
- PCI-DSS payment IVR: collect earnest money or application fees by phone
Use cases by role
Independent agents (solo)
- Business number separate from personal cell
- AI Receptionist handles leads while you’re at showings
- SMS drip auto-enrolled from website form-fills
- Call recording for open-house follow-ups
- Click-to-call inside Follow Up Boss or Chime
- Mobile softphone so prospects never see your personal number
Buyer-agent and listing-agent teams
- Skills-based routing, buyer leads to buyer agents, listing inquiries to listing agents
- Shared team inbox for SMS with 2-minute SLA
- Call transcripts auto-filed to the right contact in the CRM
- Split-territory routing (by zip code) for geographically distributed teams
Property management companies
- Tenant-service contact center with SMS maintenance requests
- AI Receptionist for after-hours maintenance (triages emergencies to on-call)
- Rent-reminder SMS with TCPA compliance
- Integration with AppFolio, Buildium, Yardi
- Multi-property routing, each property rings through to the right property manager
Brokerage head offices (mid/large)
- Per-agent number provisioning at scale (onboarding 50+ agents/month)
- Centralized compliance recording
- Manager dashboards for call volume, AHT, conversion by agent
- Split-commission tracking via CRM integration
- Multi-office with unified dial plan
Call tracking and lead attribution
DialPhone number pools let you assign:
- Tracking number per active listing (MLS ID → unique number)
- Tracking number per paid campaign (Zillow / Realtor.com / Facebook / Google Ads)
- Tracking number per agent per market
- Tracking number per open-house event
Call data flows into the CRM with full attribution, you see the lead source, the listing, the agent, the duration, the AI transcript, and the outcome.
MLS and industry compliance
- MLS recording rules: varies by MLS; DialPhone supports state-specific one-party vs two-party consent
- Fair Housing Act: AI scripts avoid protected-class language; call reviews flag violations
- TCPA: consent tracking for all outbound SMS and calls
- State real estate commission rules: handled per state (licensing, disclosure requirements)
- RESPA: no kickback-triggering payments routed through the platform
Common migrations
- From personal cell phones: dedicated business number with AI after-hours
- From CallRail or other tracking-only tools: DialPhone replaces tracking AND phone system in one vendor
- From OpenPhone: team-routing and CRM depth when you scale past 10 agents
- From Grasshopper: modern app-first replacement with real CRM integration
- From RingCentral: lower TCO and better real-estate-specific integrations
Pricing for real estate
- Solo agent: Core $24/user/mo + AI Receptionist $59/mo = ~$83/mo total
- Small team (5–15 agents): Advanced $34/user/mo, adds Follow Up Boss/Chime/KvCORE sync
- Mid-size brokerage (15–100 agents): Ultra $54/user/mo, adds real-time analytics and priority support
- Large brokerage / property management: Contact Center tiers, skills-based routing, omnichannel
See full pricing · talk to a real estate specialist.